Privacy Policy
Here we describe how Next Level Solution processes personal data, why the data is processed and what rights you have.
Your personal data must be handled responsibly.
We only process personal data when there is a clear purpose and a legal basis.
About this policy
This privacy policy applies when you visit our website, contact us, submit a business inquiry, represent a client, or otherwise engage in a service or matter handled by Next Level Solution.
Personal data refers to information that can be directly or indirectly linked to an identified or identifiable natural person.
Data Controller
Växjö Hemvård AB is the data controller for the processing where the company decides why and how the personal data should be processed.
In certain assignments, we may instead process personal data on behalf of a customer. In such cases, the customer is the data controller and Växjö Hemvård AB is the data processor.
What personal data do we process?
What data is processed depends on how you contact us and which service or request the processing applies to.
Contact details
- Name
- Company name
- Position
- Email address
- Phone number
- Postal address
Company details
- Organization number
- Signatory
- Company representatives
- Business information
- Invoice volume
Case information
- Invoice number
- Invoice amount
- Due date
- Payment status
- Customer and reference number
- Communication about the case
Technical data
- IP address
- Web browser
- Device type
- Visited pages
- Technical logs
- Cookie information
Where do we get the personal data from?
Personal data may come from:
- you when you contact us or submit a form,
- the company or organization you represent,
- a customer who hires us for a contracted service,
- invoices, contracts and payment documents,
- public company and government registers,
- providers of business or credit information,
- technical systems when you use the website.
Why do we process personal data?
To respond to inquiries
We process contact details and information you provide to be able to answer questions, understand the company's needs and follow up on an inquiry.
To enter into and administer agreements
We process data to prepare, enter into and fulfill agreements, administer the customer relationship and communicate with company representatives.
To deliver our services
Data may be processed for invoice management, payment follow-up, reminder management, reporting and other agreed administration.
To comply with legal requirements
We may need to process and store data to comply with regulations regarding, for example, accounting, tax, documentation and government decisions.
To protect the business
Data may be processed to prevent misuse, handle security incidents and establish, assert or defend legal claims.
Invoice and payment matters
When we perform invoice management or payment follow-up, we may process information about invoices, payments, due dates, company contacts and actions taken.
The processing is used to administer the invoice flow, track payment status, communicate about outstanding payments, and report the status of the case.
When processing is carried out on the instructions of a customer, the customer is normally the data controller for the processing in question. Växjö Hemvård AB then processes the data as a data processor in accordance with agreed instructions.
Who can access the data?
Personal data is only shared when it is necessary for a clear purpose or when we are obliged to disclose it.
Data can be shared with, for example:
- providers of web hosting and technical operations,
- email and communication service providers,
- forms, financial and case management systems,
- banks and payment service providers,
- business and credit information providers,
- legal or financial advisors,
- authorities or courts when required by law.
Suppliers who process personal data on our behalf may only use the data in accordance with our instructions and applicable personal data processing agreements.
We do not sell personal data.
Transfers outside the EU and EEA
We strive to use suppliers who process personal data within the EU or EEA.
If a supplier processes personal data outside the EU or EEA, the transfer must be subject to a lawful transfer mechanism, such as an adequacy decision or the EU Commission's standard contractual clauses.
How long do we store the data?
Personal data is not stored for longer than is necessary for the purpose for which it was collected, unless we are required to retain it longer by law.
Saved as long as the request is being handled and normally for a maximum of twelve months after the case has been closed if no customer relationship arises.
Saved during the customer relationship and thereafter for as long as necessary for legal requirements, contractual issues or legal claims.
Saved for the period required by applicable accounting rules.
Saved as long as the case needs to be administered and thereafter in accordance with legal requirements, agreements and applicable statutes of limitations.
Only kept for as long as they are needed for operation, troubleshooting and security.
Cookies and website data
The website may use necessary cookies for basic functionality, security and technical operation.
Non-necessary cookies for, for example, statistics or analysis should only be used when there is a legal basis and when the necessary consent has been given.
You can change or revoke your choice through the website's cookie settings, if such cookies are used.
How do we protect personal data?
We use technical and organizational security measures that are adapted to the nature, scope and risk of the data.
Limited and permission-controlled access
Secure login and communication methods
Backup and incident management procedures
Agreements and instructions to relevant suppliers
Please do not send sensitive personal data or copies of identity documents through the regular contact form, unless we have explicitly requested this and indicated an appropriate transfer method.
Your rights
Depending on the circumstances of the processing, you may have the right to:
Get access
Request information about what personal data we process about you.
Request correction
Request that incorrect or incomplete information be corrected.
Request deletion
Request deletion when the data is no longer needed and no legal requirement prevents deletion.
Request restriction
Request that processing be temporarily restricted in certain situations.
Object
Object to processing based on legitimate interest.
Data portability
In some cases, get data out in a structured and machine-readable format.
Withdraw consent
Withdraw consent when processing is based on consent.
Leave a complaint
Submit a complaint to the Swedish Data Protection Authority, IMY.
We may need to request additional information to verify your identity before processing a request.
Contact and questions
Please contact us if you have any questions about this privacy policy, our processing of personal data, or would like to exercise any of your rights.
You also have the right to file a complaint with the Swedish Data Protection Authority, IMY, if you believe that personal data is being processed in violation of data protection regulations.
Policy changes
This policy may be updated as our services, systems or legal obligations change. The latest version will always be published on this page along with the date of the last update.
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